“BANKSIA FLOW” Water Fountain with Channel and Basin

At Moon Design Group, we are committed to the longevity and quality of our products. Here are the key points of our Care & Warranty policy:

1. General Warranty

   • We provide a 3-year structural warranty on water feature and GRC concrete seating, covering defects in workmanship and structural integrity.

2. Care Guidelines

   • Regular maintenance, such as cleaning with mild soap and water, helps ensure longevity.
   • Items in coastal, chlorinated, or irrigated environments require more frequent care to prevent accelerated deterioration.

3. Material-Specific Care

   • Corten Steel: Naturally weathers over time; requires a dry environment and periodic cleaning.
   • Powder-Coated or Painted Finishes: Clean gently with soap and water; avoid abrasive cleaners.
   • Stainless Steel: Maintain with stainless steel cleaners; avoid abrasives to prevent damage.

4. Warranty Exclusions

   • Normal aging, wear and tear, environmental factors, and improper maintenance are not covered.
   • Damage from misuse, poor site preparation, or repairs without consultation voids the warranty.

5. Australian Consumer Law

   • Our warranty complements your rights under the Australian Consumer Law. Goods and services come with guarantees that cannot be excluded, and remedies are available for major failures.